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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nathan Merrill

November 10, 2026

5  out of  5
rating by Nathan Merrill
"I’ve had a great experience with heath and his crew, very thankful I’ve not needed state farm insurance for anything bad, I’m thankful to have heath as my insurance agent. HAPPY THANKSGIVING y’all"
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Tonya Guess

November 9, 2026

5  out of  5
rating by Tonya Guess
"Great price and easy to work with!!"
We responded:
"Well well well thank you so much Tonya. It is appreciated. "
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Mike C

November 8, 2026

5  out of  5
rating by Mike C
"Service and results always very good. Heath and his office staff have always been more than helpful."
We responded:
"Thank you Mike! If you put the customer first it's really easy to look good . "
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Mary Knotts

November 6, 2026

5  out of  5
rating by Mary Knotts
"Everyone is always helpful, courteous and professional."
We responded:
"Well thank you Mary, you have been amazing to work with. "
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Madison Hollis

November 5, 2026

5  out of  5
rating by Madison Hollis
"Loved my experience working with Cynthia a while ago. We are all the way up in NW Arkansas and yet we wanted to travel down for the day to talk in person and we couldn’t have been more impressed. Love the people that work here. Honest, upfront and friendly. Cynthia helped me and my husband get our finances in order post-marriage and pre-baby arrival!! We are so thankful for Heath Robert’s and his crew! 🤩"
We responded:
"What a way to make our day! 🤩 We love that you drove all the way from NW Arkansas just to sit down with us in person — that's dedication (or maybe just really good coffee?). Cynthia is going to be thrilled to read this. Helping newlyweds get their finances squared away before a new little one arrives is exactly the kind of full-circle moment we live for. Congratulations on both fronts the marriage and the baby! Thank you for trusting us with something this important, and welcome to the Heath Roberts family. We'll be here when baby #2 (or that first minivan) comes along!""
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Don Cox

November 3, 2026

5  out of  5
rating by Don Cox
"They have been my ins agent for over 20 years, home and auto, I am very satisfied with the people and the service, if you're in need of Insurance I suggest you give them a call"
We responded:
"Don, OVER 20 YEARS?! Good grief, you've been putting up with this insurance office longer than some marriages last! 😂 Seriously, that kind of loyalty means the world to me and our entire team. Thank you for trusting us with your home and auto insurance all these years. At Heath Roberts State Farm in Fort Smith, Arkansas, we believe finding affordable homeowners insurance, competitive car insurance rates, and great coverage is important, but having people you can count on year after year is what really matters. We're proud to help families throughout Arkansas and Oklahoma with their insurance needs, and your recommendation means more than any advertisement ever could. Thank you, Don, for sticking with us and encouraging others to give us a call! Here's to another 20 years of great service, reasonable insurance prices, and hopefully keeping us all out of trouble!"
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e hale

November 2, 2026

5  out of  5
rating by e hale
"Super nice and made process so easy for me! Coverage is great and price was comparable to others"
We responded:
"E Hale, thank you so much! We figure insurance is complicated enough without making folks jump through hoops just to get covered! 😂 I'm glad our team made everything easy and helped you find great coverage at a competitive price. At Heath Roberts State Farm in Fort Smith, Arkansas, we believe affordable insurance and good old-fashioned customer service should go hand in hand. Whether you're comparing car insurance quotes, shopping for homeowners insurance, or looking for a local State Farm agent who actually makes things simple, we're here to help! We sure appreciate you giving our crew the opportunity to earn your business. Thanks for the kind words!"
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Victor Enriquez

November 2, 2026

5  out of  5
rating by Victor Enriquez
"Excellent customer service. 100% recommended"
We responded:
"Thank you Sir. We try to provide the best customer service in the river valley / Fort Smith "
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Mem’s Great Outdoors

October 30, 2026

5  out of  5
rating by Mem’s Great Outdoors
"Best insurance agent I’ve dealt with."
We responded:
"BEST insurance agent you've dealt with?! Well, now you've gone and made my whole week! 😂 I may have to print this review and hang it above my desk just to remind the team who the favorite is around here! LOL! Seriously, thank you for trusting me and the crew at Heath Roberts State Farm. We work hard to be the kind of local insurance agency people recommend, whether they're looking for affordable car insurance, competitive homeowners insurance rates, or just an insurance agent who actually cares. We're proud to serve Fort Smith and families and businesses throughout Arkansas and Oklahoma. Thanks for the incredible compliment! I'll try not to let it go to my head, but no promises! "
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Eunice Delgado

October 30, 2026

5  out of  5
rating by Eunice Delgado
"Daniela was super helpful. You can communicate with them by text which I absolutely love!"
We responded:
"Thank you"
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Brenna Lonelodge-Riley

October 29, 2026

2  out of  5
rating by Brenna Lonelodge-Riley
"Although the rates are fantastic the difficulty I was met with during my home claim process was quite shocking. I couple of examples:

1. Me emailing and handing in person documents to be uploaded to the claim, I was told they were sent over and added and they never were multiple times. I added them myself at the end of it.
2. I was given information on a previous homeowner and client of State Farm, including their name, when they lived in the home and that they were paid out a claim on the house and didn’t have the work done.
3. Because of reason #2 my home claim was denied and the reason given by mouth was “they already paid another client for it”. Reason documented was “previous damage” from 10 years ago.

This was a 3.5 month process to get only part of my claim covered, they refused to cover the portion that related to a previous client even though I have a clean home inspection from 1.5 years ago, post other client’s claim.

It is hard for me to understand how someone else’s claim during a different ownership and policy has anything to do with my home insurance and ownership.
I did not have an experience where Heath Roberts office advocated for me the client, whereas they advocated for their adjuster sent out."
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mike Godwin

October 28, 2026

5  out of  5
rating by mike Godwin
"Exceptional customer service"
We responded:
"Thank you Mike for the 5 Stars. "
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Carol Convay

October 28, 2026

5  out of  5
rating by Carol Convay
"Staff is very helpful and pleasant."
We responded:
"Carol, we are doing all we can to be the go to insurance office in Arkansas. "
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Maria Hill

October 27, 2026

5  out of  5
rating by Maria Hill
"I had a very good experience!"
We responded:
"We'll thank you Maria. We Do everything we can to help providing the best services hands down."
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Linda K. Evans

October 27, 2026

5  out of  5
rating by Linda K. Evans
"Anthony and all the fine caring folks at state farm take such good care of me and my insurance needs.
Thank you!!"
We responded:
"Linda, thank you so much for your wonderful review! We truly appreciate your kind words about Anthony and our entire team. Taking care of our customers and making sure you feel confident in your insurance coverage is what we strive for every day.
We’re grateful to have you as part of the Heath Roberts State Farm family, and we’ll always be here whenever you need us! Thank you for trusting us with your insurance needs! ❤️"
Profile photo of Kristen Pritchard

Kristen Pritchard

October 27, 2026

5  out of  5
rating by Kristen Pritchard
"They help us save thousands of money on home insurances and hundreds on auto insurances. Very easy to work with. Love State Farm ❤️"
We responded:
"Kristen, THOUSANDS saved on home insurance and HUNDREDS on auto insurance?! 💰 Now THAT is the kind of math I actually enjoy doing! 😂 We love hearing that our team at Heath Roberts State Farm helped you find better insurance rates while making the process easy. With the cost of everything going up, keeping more of your hard-earned money in your pocket is a BIG deal! Whether someone is searching for cheaper homeowners insurance, affordable car insurance, or comparing home and auto insurance quotes, our Fort Smith, Arkansas team is here to help families throughout Arkansas and Oklahoma explore their options. Thank you for trusting us, Kristen! We love having you as part of our State Farm family, and we're thrilled those savings worked out so well for you! ❤️"
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SL M

October 27, 2026

5  out of  5
rating by SL M
"We love Heath Roberts State Farm agency!"
We responded:
"Much appreciated 👍"
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Jeff M

October 27, 2026

5  out of  5
rating by Jeff M
"Promptly returns, calls, emails, texts.
Knowledgeable, an builds trust with his clients at very fast rate, very professional an provides a lot of value in everything he does."
We responded:
"Thank you Jeff! Our team puts in a lot of work to make sure the customer comes first."
Profile photo of Hayden Harrison

Hayden Harrison

October 27, 2026

5  out of  5
rating by Hayden Harrison
"Great people! Excellent place! They have set me up and reduced what I was paying making it easier to survive, with better coverage. Thank you again !"
We responded:
"Hayden, now THAT is the kind of news we love delivering! Lower insurance payments AND better coverage? That's what I call getting your cake and eating it too! 😂 With the price of just about everything these days, we know every dollar matters. I'm glad our team at Heath Roberts State Farm could help you find a more affordable insurance rate while improving your coverage. Whether someone is shopping for cheap car insurance, comparing home and auto insurance quotes, or looking to switch insurance companies to save money, our Fort Smith, Arkansas office is here to help. We proudly serve families across Arkansas and Oklahoma, and we believe great insurance shouldn't leave you wondering how you're going to pay for everything else! Thank you for trusting our crew, Hayden. We appreciate you and are glad we could make life a little easier! "
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Sherry Dore

October 26, 2026

5  out of  5
rating by Sherry Dore
"Exceptional service!"
We responded:
"Sherry, exceptional?! Well, now you're setting the bar pretty high for us! 😂 Thank you so much for the kind words! We believe great customer service shouldn't be the exception, especially when it comes to insurance. At Heath Roberts State Farm in Fort Smith, Arkansas, we work hard to make finding affordable car insurance, competitive home insurance rates, and the right coverage a whole lot easier. We're proud to help families across Arkansas and Oklahoma with good old-fashioned service and real people who care. We sure appreciate you, Sherry! We'll do our best to keep earning that "exceptional" every time you need us! ❤️"
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Jane Pryor

October 26, 2026

3  out of  5
rating by Jane Pryor
"Never met or talked to my agent, Heath Roberts."
We responded:
"Jane, I'm sorry to hear you feel that way, although I am a little surprised by your comments. Have you tried reaching out to the office directly or stopping by our office? We have a team of 14 here at the Fort Smith, Arkansas, and we're always happy to visit with our customers, answer questions, and review their insurance coverage not sure why you would say you have never talked to us if you have not tried to reach us. While I personally cannot be involved in every conversation, that is exactly why I've built a team of fully licensed agents to be your agent dedicated to helping our customers. I'd welcome the opportunity to have any of our licensed team sit down with you personally, discuss your concerns, and see how we can better meet your expectations. I do see in our notes you have talk agent Jessica and agent Anthony at our office so I am not sure about the comment that you have never talked to us. Our door is open you just have to reach out to us. Jane!"
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Khurram Zaman

October 24, 2026

5  out of  5
rating by Khurram Zaman
"The best insurance company in and around Fort Smith"
We responded:
"Thank you so much, Khurram! We truly appreciate you calling us the best insurance company in and around Fort Smith. Our team works hard every day to provide great insurance coverage, competitive rates, and exceptional customer service. We’re grateful for your trust and proud to serve you! ❤️"
Profile photo of Jerry Davidson

Jerry Davidson

October 23, 2026

5  out of  5
rating by Jerry Davidson
"Good service, helped get my best policy."
We responded:
"Thank you so much, Jerry! We really appreciate you taking the time to leave us a review. We’re glad our team was able to help you find the right policy at a great price. Providing personalized service and making sure our customers have the coverage that fits their needs is what we strive for every day. We truly appreciate your business and trust!"
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Debbie Smith

October 23, 2026

5  out of  5
rating by Debbie Smith
"These are the kindest people here at State Farm. They make you feel like family and if you need anything they are right there. Prices are great. Brittany is our girl and she is amazing."
We responded:
"These are the kindest people here at State Farm. They make you feel like family and if you need anything they are right there. Prices are great. Brittany is our girl and she is amazing."
Profile photo of Joel Cooper

Joel Cooper

October 23, 2026

4  out of  5
rating by Joel Cooper
"Great price but claims agents kinda screwed me around."
We responded:
"Joel, I appreciate you taking the time to leave us a review, and I'm glad we were able to help you find a great insurance price. However, I hate hearing that your claims experience wasn't nearly as good. That's certainly not the experience we want for our customers. At Heath Roberts State Farm here in Fort Smith, Arkansas, we believe affordable insurance rates are important, but having someone in your corner when you actually need your insurance is even more important. While our local office doesn't make the final claims decisions, we absolutely want to help you understand the process and get your concerns to the right people. Please give me a call at the office so we can discuss what happened. I appreciate your business, Joel, and the opportunity to make your experience better!"